Terms of Service

1. Agreement to These Terms

These Terms of Service govern your access to and use of Client Follow-Up. By creating an account, starting a trial, purchasing a subscription, or otherwise using the service, you agree to these Terms.

Client Follow-Up is a service of Amont Marketing and Trading, Inc, doing business as Amont IT. References to Client Follow-Up, “we,” “us,” or “our” in these Terms refer to Amont Marketing and Trading, Inc.

2. The Service

Client Follow-Up provides software designed to help businesses organize leads, opportunities, follow-up activity, and customer communications. Features may change, improve, or be added over time.

3. Accounts

You are responsible for providing accurate account information, maintaining the confidentiality of your login credentials, and for activity conducted through your account.

You must notify us promptly if you believe your account has been accessed or used without authorization.

4. Free Trials

Client Follow-Up may offer a free trial to eligible customers. Trial duration, usage allowances, and available features may be subject to limits displayed during signup or within the service.

If you provide a payment method for a subscription that includes a free trial, your paid subscription may begin automatically when the trial ends unless you cancel before the applicable renewal or billing date.

If you choose to activate your subscription before the trial ends, your trial may end immediately and the applicable subscription charge may be processed at that time.

5. Subscriptions and Billing

Paid plans are billed according to the pricing and billing interval shown when you subscribe. Unless otherwise stated, subscriptions renew automatically until canceled.

You authorize our payment processor to charge your selected payment method for subscription fees, applicable taxes, and other charges you authorize.

Prices and plan features may change. Where required, we will provide notice before changes affecting an existing subscription take effect.

SMS registration and activation requires a separate one-time activation fee. After payment, you must accurately and diligently complete the required activation form. You are responsible for the completeness and accuracy of all business, contact, consent, and messaging information you submit. Incomplete, inconsistent, or inaccurate information may result in delayed or denied activation.

Except where required by law, the SMS activation fee is non-refundable when activation is delayed, denied, or fails for reasons outside Client Follow-Up's reasonable control, including information you provide and decisions or requirements imposed by Twilio, telecommunications carriers, regulators, or other third parties. If activation fails because of a verified Client Follow-Up error, we may correct the error or provide another appropriate remedy.

6. Cancellation

You may cancel your subscription in accordance with the cancellation options provided through Client Follow-Up or by contacting us. Unless otherwise stated, cancellation prevents future renewal charges but does not automatically refund charges already paid.

7. Your Customer and Prospect Data

You retain responsibility for the customer, prospect, lead, and business information that you enter, import, or otherwise provide through Client Follow-Up.

You represent that you have the rights and permissions necessary to provide and use that information through the service.

8. Email, Messaging, and Cold Outreach

Client Follow-Up is designed for follow-up communications with customers and prospects with whom your business has an existing or legitimate business relationship. It is not a cold-email, lead-blasting, or mass-marketing platform.

You may not use Client Follow-Up to send unsolicited cold emails, purchased-list campaigns, scraped-contact campaigns, bulk cold-marketing communications, spam, or other communications for which you do not have an appropriate lawful basis or permission where required.

You are responsible for ensuring that all communications sent using Client Follow-Up comply with applicable privacy, consent, anti-spam, telecommunications, and marketing laws and regulations.

Use of Client Follow-Up for prohibited cold outreach, spam, or abusive sending may result in sending restrictions, suspension, or termination of your account.

9. Acceptable Use

You may not misuse Client Follow-Up, attempt to gain unauthorized access to the service or other accounts, interfere with service operation, distribute malicious software, abuse sending infrastructure, circumvent usage limits, or use the service for unlawful purposes.

We may restrict or suspend activity when reasonably necessary to protect customers, recipients, infrastructure, deliverability, security, or the integrity of the service.

10. Third-Party Services

Client Follow-Up relies on third-party technology and service providers for functions such as hosting, authentication, database services, payments, email delivery, and communications. Availability of some features may therefore depend on those third-party services.

11. Service Availability

We work to keep Client Follow-Up available and reliable, but we do not guarantee uninterrupted or error-free operation. The service may occasionally be unavailable because of maintenance, updates, technical issues, third-party outages, or circumstances beyond our reasonable control.

12. Intellectual Property

Client Follow-Up, including its software, branding, design, and service content, is protected by applicable intellectual property laws. These Terms do not transfer ownership of Client Follow-Up or its intellectual property to you.

13. Disclaimer

Client Follow-Up is provided on an "as is" and "as available" basis to the extent permitted by law. We do not guarantee that use of the service will result in a particular number of sales, customers, responses, appointments, or other business outcomes.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Client Follow-Up and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, business opportunities, or data arising from use of or inability to use the service.

15. Suspension and Termination

We may suspend or terminate access when reasonably necessary because of nonpayment, security concerns, unlawful activity, material violation of these Terms, abuse of the service, or conduct that creates material risk to Client Follow-Up, its customers, or third parties.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the date shown at the top of this page. Continued use of the service after updated Terms become effective constitutes acceptance of the updated Terms.

17. Contact

If you have questions about these Terms of Service, please contact us.