Refund & Cancellation Policy

1. Free Trial

Eligible customers may receive a 14-day free trial of Client Follow-Up. You may cancel before the trial ends to avoid the first subscription charge.

2. Early Subscription Activation

If you choose to activate your paid subscription before your free trial ends, the trial will end and your selected subscription may be charged immediately. Once activated, the subscription is treated as a paid subscription.

3. Subscription Cancellation

You may cancel your subscription at any time through the available account or billing controls, or by contacting us for assistance.

Cancellation stops future automatic renewals. Unless otherwise required by law, you will normally retain access to paid features through the end of the billing period for which you have already paid.

4. Refunds

Subscription charges are generally non-refundable once a paid billing period has begun. We encourage customers to cancel before their next renewal date if they do not wish to continue the service.

We may consider refund requests in exceptional circumstances, including certain billing errors or duplicate charges. Any discretionary refund is evaluated on a case-by-case basis and does not create an obligation to provide refunds in other circumstances.

5. SMS Registration and Activation Fee

The SMS registration and activation fee is a separate, one-time fee charged per business. After payment, you must complete the required activation form accurately and with due diligence. Incomplete, inconsistent, or inaccurate business, contact, consent, or messaging information may cause Twilio or participating carriers to delay or deny activation.

Except where required by law, this fee is non-refundable when activation is delayed, denied, or fails for reasons outside Client Follow-Up's reasonable control. This includes information supplied by you and decisions, eligibility rules, compliance requirements, processing delays, or service limitations imposed by Twilio, telecommunications carriers, regulators, or other third parties.

If activation fails because of a verified Client Follow-Up error, please contact us so we can correct the issue or determine the appropriate remedy.

6. Billing Errors

If you believe you were charged incorrectly, please contact us promptly with enough information for us to investigate the transaction.

7. Changes to Plans or Pricing

If subscription pricing or plan terms change, changes affecting an existing subscription will be handled in accordance with applicable law and any notice provided to you.

8. Contact Us

If you have a question about cancellation, a charge, or a refund request, please contact us and provide the email address associated with your Client Follow-Up account.