Privacy Policy

1. Introduction

Client Follow-Up provides software that helps service businesses manage leads, customer follow-ups, opportunities, and related communications. This Privacy Policy explains how information is collected, used, stored, and shared when you use Client Follow-Up.

Client Follow-Up is a service of Amont Marketing and Trading, Inc. References to Client Follow-Up, “we,” “us,” or “our” in this policy refer to Amont Marketing and Trading, Inc.

By using Client Follow-Up, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us, including your name, email address, business name, account information, billing-related information, and messages you send to us through forms or support channels.

When you use the service, you may also provide information about your own customers and prospects, including names, email addresses, phone numbers, service requests, opportunities, follow-up schedules, notes, and message content.

We may also collect technical information such as login activity, device or browser information, timestamps, usage activity, and diagnostic information necessary to operate and protect the service.

3. How We Use Information

We use information to provide, maintain, secure, and improve Client Follow-Up. This includes authenticating users, displaying account data, managing follow-ups, delivering communications, processing subscriptions, providing customer support, preventing abuse, and troubleshooting technical issues.

We may also use account and usage information to communicate with you about service updates, billing, security, product changes, or other information related to your use of Client Follow-Up.

4. Customer and Prospect Data

Businesses using Client Follow-Up may upload or enter information about their customers and prospects. The business using Client Follow-Up is responsible for ensuring that it has the necessary rights, permissions, and lawful basis to collect, upload, store, and communicate with those individuals.

Client Follow-Up processes this information only as necessary to provide the service and related functionality.

5. Service Providers

We use third-party service providers to operate Client Follow-Up. These providers may process information on our behalf when necessary to provide their services.

These services may include cloud hosting, database and authentication services, payment processing, email delivery, communications infrastructure, monitoring, and other technology used to operate Client Follow-Up.

For example, Client Follow-Up currently uses providers such as Supabase for database and authentication services, Stripe for subscription and payment processing, Resend for email delivery, and Vercel for application hosting and deployment.

6. Payment Information

Subscription payments are processed through Stripe. Client Follow-Up does not directly store complete payment card information. Payment information is handled by Stripe according to its own privacy and security practices.

7. Communications

Client Follow-Up may enable businesses to send email and, where available, SMS communications to their customers or prospects. Businesses are responsible for using these communication tools in compliance with applicable laws, consent requirements, anti-spam rules, and messaging regulations.

Mobile information, including phone numbers and SMS consent records, will not be shared with third parties or affiliates for their marketing or promotional purposes. We may share this information with service providers only as necessary to deliver and support the messaging service, or when required by law.

8. Data Security

We use reasonable administrative and technical measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect the security of Client Follow-Up.

10. Data Sharing

We do not sell your personal information. We may share information with service providers that help operate Client Follow-Up, when required by law, to protect our legal rights or the security of the service, or in connection with a merger, acquisition, financing, or sale of business assets.

11. Your Choices

You may request access to, correction of, or deletion of certain personal information associated with your account, subject to applicable legal and operational requirements.

Businesses using Client Follow-Up are responsible for handling requests from their own customers or prospects relating to data those businesses have entered into the service.

12. Children's Privacy

Client Follow-Up is intended for business users and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date shown at the top of this page. Continued use of Client Follow-Up after an updated policy becomes effective constitutes acknowledgement of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or Client Follow-Up's privacy practices, please contact us through our Contact page.