Product walkthrough

How Client Follow-Up works

Watch the workflow from account setup and lead entry to sending a follow-up and replying to a customer by SMS.

Silent demonstration with captions. Customer contact details have been obscured. SMS setup and sending depend on the business account and its messaging approval.

The workflow at a glance

01

Create your account

Enter your business information and choose your industry so suggested messages fit your work.

02

See what needs attention

Your dashboard shows the follow-up queue, upcoming work, and recent activity in one place.

03

Add or import leads

Create a customer opportunity or import a CSV, then set the service and follow-up date.

04

Draft with AI and review

Ask CFU AI Follow-Up Copilot for a draft in the customer’s language, edit it, and approve it before sending.

05

Create an AI-assisted sequence

Use CFU AI Sequence Builder to prepare an editable flow. Review the content, language, timing, and stop conditions before saving or enrolling customers.

06

Choose email or SMS

Select the available channel, send the approved follow-up, and check its delivery status.

07

Continue the conversation

Read customer SMS replies and respond from the Conversations inbox.

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Built-in AI capabilities

AI drafts it. You approve it. CFU follows through.

Client Follow-Up brings AI assistance into your existing follow-up workflow. You remain responsible for reviewing, editing, approving, and sending customer messages.

CFU AI Follow-Up Copilot

Draft a follow-up, improve your wording, suggest a reply, or summarize a conversation using relevant business and customer context.

CFU AI Sequence Builder

Describe your audience and goal to generate an editable sequence of email or SMS drafts. Review each step, timing, and stop conditions before saving and using it.

Multilingual Follow-Up

Work in English, Spanish, or French. Generate follow-ups in the customer’s communication language and sequences in the language you select.

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